While legacy Sonos products won’t get new software features, we pledge to keep them updated with bug fixes and security patches for as long as possible. Many of you have invested heavily in your Sonos systems, and we intend to honor that investment for as long as possible. We are not bricking them, we are not forcing them into obsolescence, and we are not taking anything away. My apologies for that and I wanted to personally assure you of the path forward:įirst, rest assured that come May, when we end new software updates for our legacy products, they will continue to work as they do today. We did not get this right from the start. If you have any further questions, please don’t hesitate with asking. We are committed to help you by making options available to you to support the best decision for your home. We recognize this is new for Sonos owners, just as it is for Sonos. Trade Up will be open to customers at any time should they decide to upgrade. We’ll have more information on how to do this in May when you can take that action.Īnother option available to all customers with legacy products is to take advantage of the Trade Up program, which allows you to upgrade older Sonos products to modern ones with a 30% discount. You will also be able to separate your legacy products from your modern products, so that the modern products can still receive updates and new features, and legacy products can still be used separately. You can continue to use your whole system in legacy mode - in this case, it will stop receiving updates and new features. We don’t expect any immediate impact to your experience, but access to services and overall functionality will eventually be disrupted, particularly as partners evolve their own services and features.Ĭustomers with both legacy and modern products have time to decide what option is best for them. Sonos will work to maintain the existing experience and conduct bug fixes, but our efforts will ultimately be limited by the lack of memory and processing power of these legacy products. Here is some public information we’ve shared, gathered into one place to respond to some of your questions in one easy thread, so that people can find the correct information easily.īeginning in May, software updates and new features from Sonos will only be delivered to systems with only modern products.Īfter May, systems that include legacy products will continue to work as before - but they will no longer receive software updates or new features. Our commitment is to support products with regular software updates for a minimum of five years after we stop selling them, and we have a track record of supporting products far longer.
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